If you wish to return your purchase we ask that you please inform us within 14 days of receipt. We will not issue a refund if item does not return in unopened, unused and totally resalable condition. You will receive a full refund of the purchase price of the item. You will not receive a refund of the original delivery charge.
Our returns address is:
Fabulai.com, 45 Brookside, Wednesbury, WS10 0QF. If you require Fabulai to arrange return delivery the cost will be deducted from the total refund amount.
If an order is returned and upon checking it appears to be damaged we may be unable to issue a full refund as previously dicussed. The refund amount will be judged on a case by case basis.
If you wish to cancel your order before dispatch of the item we require notification within as soon as possible. If we are notified after the item has already been dispatched the customer will be responsible for returning this item at their own cost.
Once you have notified us that you are cancelling your contract, any sum debited by us from your payment card will be re-credited to your account as soon as possible.
Please pack the items so that they will not be damaged in transit. Include a copy of the packing note included in the package we sent to you and a brief note of the reason for return.
If you receive the incorrect item please contact us as soon as possible, we are unable to issue a resend of the correct item until the item sent in error is returned in unopened, unused and totally resellable condition. We will issue a returns label with a carrier of our choosing and the customer may be required to drop the parcel at a local ParcelShop. Fabulai will be unable to take responsibility for the cost of any item sent back with any other courier.
No refund will be granted for items lost in post until Fabulai have received confirmation of the return from the courier.Customer may be requested to sign a ‘Denial of Receipt’ declaration by Fabulai on behalf of the courier service. A refund or resend may not be issued until this is complete.
Items sent with Royal Mail will not be considered lost until 14 days have elapsed since dispatch. After this time a refund or resend will be issued if the customer has
- Contacted the local collections office
- Checked with neighbours
- Confirmed delivery address
Damaged or Faulty Items
Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.
In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we are unable to refund items after a period of 30 days has elapsed.